LevelCloud Technical Support
Our focus on technical support is one of the key elements that differentiates LevelCloud from our competitors in the cloud sector. We follow IT service management best practices from the Information Technology Infrastructure Library, which focus on aligning your IT services with tried and true business principles. With LevelCloud, you can count on comprehensive support options suited to your organization’s objectives.
Work with LevelCloud for the benefit of:
- Fast responses - call us during our normal business hours and you’ll always talk to a live person
- Speedy solutions - we typically resolve issues in less than two hours, and strive to do so on your first call
- 24/7 support - our Network Operations Center is staffed around the clock with qualified engineers
- 99.99% uptime - our guarantee means you can anticipate less than five hours of downtime per year
- Joined-up support - our service desk engineers have access to your business background, so they can help fast
- Account management - your dedicated account manager checks in on a regular basis to make sure everything is working for you
- A virtual CIO - vCIOs come with vast consulting experience, and understand your issues from a business perspective
Choose the one provider that guarantees top-class ongoing support
long after implementation.